MODE Global achieves 550%+ ROI within 4-months

Learn how Overhaul helped a major 3PL recover a $500,000 shipment and protect customer trust

$500,000 shipment value protected

$90,000 program investment

550%+ ROI within first 4 months

the challenge

• A ~$500,000 shipment moved west to east across the U.S., monitored by Overhaul’s real-time visibility platform.
• Early in transit, the driver made routine stops.

However:

• Two stops occurred in known high-theft corridors in California, triggering automated alerts.
• MODE validated these stops, but repeated stops and delays raised concerns.

The risk escalated sharply when:

• The trailer remained stationary in Indianapolis, Indiana for over 24 hours.
• Both the driver and dispatcher were unreachable.
• Overhaul’s “Unplanned Stop” alert triggered a full escalation response.

the solutions

Overhaul activated the LE Connect network, engaging law enforcement in Indianapolis and Shelbyville, Indiana.

Coordinated investigation:

• Device-enabled tracking data pinpointed the trailer at a secured facility.
• Overhaul’s Customer Success and LE Connect teams maintained constant communication with MODE Global, law enforcement, private security, and the trailer rental provider.
• A "lockdown geofence" was established around the trailer’s location.

Rapid recovery:

• Movement detected by the geofence triggered law enforcement action.
• Indiana State Police and Shelbyville PD intercepted the tractor-trailer.
• The vehicle was found running with no driver present; the shipment was fully intact.
• Law enforcement secured the load and transferred it to secure storage, with Overhaul ensuring proper documentation and chain-of-custody.

the results

MODE Global and Overhaul’s concerted response safeguarded a shipment valued at approximately $500,000. With a program investment of $90,000, this resulted in a 550%+ ROI within just four months. Overhaul has monitored 800+ other shipments since program inception.

Considering the industry standard multiplier of 4x for true cost of loss, MODE’s customer risked a potential impact of ~$2 million, as well as gaining trust.

Thanks to coordinated efforts across three states between origin and destination (California, Indiana, Illinois) and collaboration with three law enforcement agencies (Pomona PD, Indiana State Police, and Shelbyville PD), the shipment was recovered 100% intact.

$500,000 shipment value protected

$90,000 program investment

550%+ ROI within first 4 months

RECOMMENDATIONS

“Our partnership with Overhaul has proven to be an invaluable asset, even within a short timeframe. Recovering a shipment of this value, fully intact, speaks volumes about the strength and effectiveness of the processes supporting these shipments. In today’s landscape of increasing fraud and theft, implementing real-time defense mechanisms is an essential component of a comprehensive and reliable logistics strategy.”
- Normand Frigon, Chief Operating Officer, MODE Global