# MODE Global achieves 550%+ ROI within 4-months

Learn how Overhaul helped a major 3PL recover a $500,000 shipment and protect customer trust

$500,000
shipment value protected

$90,000
program investment

550%+
ROI within first 4 months

## the challenge

- A ~$500,000 shipment moved west to east across the U.S., monitored by Overhaul’s real-time visibility platform.
- Early in transit, the driver made routine stops.

**However**:
- Two stops occurred in known high-theft corridors in California, triggering automated alerts.
- MODE validated these stops, but repeated stops and delays raised concerns.

**The risk escalated sharply when:**
- The trailer remained stationary in Indianapolis, Indiana for over 24 hours.
- Both the driver and dispatcher were unreachable.
- Overhaul’s “Unplanned Stop” alert triggered a full escalation response.

## the solutions

Overhaul activated the LE Connect network, engaging law enforcement in Indianapolis and Shelbyville, Indiana.

**Coordinated investigation:**
- Device-enabled tracking data pinpointed the trailer at a secured facility.
- Overhaul’s Customer Success and LE Connect teams maintained constant communication with MODE Global, law enforcement, private security, and the trailer rental provider.
- A "lockdown geofence" was established around the trailer’s location.

**Rapid recovery:**
- Movement detected by the geofence triggered law enforcement action.
- Indiana State Police and Shelbyville PD intercepted the tractor-trailer.
- The vehicle was found running with no driver present; the shipment was fully intact.
- Law enforcement secured the load and transferred it to secure storage, with Overhaul ensuring proper documentation and chain-of-custody.

## the results

MODE Global and Overhaul’s concerted response safeguarded a shipment valued at approximately $500,000. With a program investment of $90,000, this resulted in a **550%+ ROI within just four months**. Overhaul has monitored 800+ other shipments since program inception.

Considering the industry standard multiplier of 4x for true cost of loss, MODE’s customer risked a **potential impact of ~$2 million**, as well as gaining trust.

Thanks to coordinated efforts across **three states** between origin and destination (California, Indiana, Illinois) and collaboration with **three law enforcement agencies** (Pomona PD, Indiana State Police, and Shelbyville PD), the shipment was **recovered 100% intact**.

$500,000
shipment value protected

$90,000
program investment

550%+
ROI within first 4 months

## RECOMMENDATIONS

> “Our partnership with Overhaul has proven to be an invaluable asset, even within a short timeframe. Recovering a shipment of this value, fully intact, speaks volumes about the strength and effectiveness of the processes supporting these shipments. In today’s landscape of increasing fraud and theft, implementing real-time defense mechanisms is an essential component of a comprehensive and reliable logistics strategy.”  
> \- Normand Frigon, Chief Operating Officer, MODE Global