# Overhaul recovers $400K in stolen OTC pharmaceuticals In August 2025, Overhaul recovered a $400K stolen OTC shipment via tech, intelligence, and law enforcement coordination. $1.2M–$2.0M estimated true cost avoided (based on pharma loss multiplier 3-5X) 3 day recovery effort ## The Challenge A shipment originating in Tennessee was fraudulently diverted mid-route. Originally scheduled for a legitimate stop, the driver was redirected to an unauthorized delivery location based on manipulated instructions. ## The Solutions Without prioritized risk triggers or automated alerts, the theft went unnoticed until the shipment failed to arrive. Overhaul’s LE Connect and Intelligence teams working with Cook County Sheriff’s Organized Retail Crime Unit & Chattanooga Police Department maintained engagement with law enforcement for three days, ultimately locating the stolen trailer in Chicago. ## The Results Overhaul deployed layered tech, field intel, and law enforcement coordination to locate and recover the stolen trailer. Alongside the pharmaceuticals, authorities discovered high-end garment bags unlisted on the BOL, suggesting prior involvement in multiple thefts. $1.2M-$2.0M estimated true cost avoided (based on pharma loss multiplier 3-5X) 3 day recovery effort ## Recommendations Following the incident, the customer upgraded to a full Overhaul service for proactive monitoring, prioritized risk events, and rapid intervention. > "This recent incident, more specifically the method of fraud, was new in our playbook. The collaboration and speed of action across our partnership led by Overhaul's LE Connect team secured a successful recovery and kept our products out of secondary markets." > > \- Head of North America Supply Chain, OTC/CPG Company ## Other Case Studies ### [How a Fortune 500 pharmaceutical manufacturer is pioneering visibility & risk management technology](/content/case-studies/fortune-500-pharmaceutical-manufacturer-visibility-risk-management-technology/index.html) ### [$4M+ recovery to maintain a zero-theft pharmaceutical supply chain](/content/case-studies/4m-recovery-zero-theft-pharmaceutical-supply-chain/index.html) ### [128,000 Consumer Electronics Recovery Drives Global LSP to Use FraudWatch](/content/case-studies/consumer-electronics-recovery-global-lsp-fraudwatch/index.html) ### [Uncovering Chain of Custody Gaps for Global Electronics](/content/case-studies/chain-of-custody-gaps-global-electronics/index.html) ### [Global sports brand in Mexico](/content/case-studies/global-sports-brand-in-mexico-incidents-reduction/index.html) ### [MODE Global achieves 550%+ ROI](/content/case-studies/mode-global-roi/index.html) ### [Parts Direct by Woodhouse gains inventory & delivery precision](/content/case-studies/parts-direct-woodhouse-partview-happier-customers/index.html) ### [Lehmer's GMC builds efficiency and credibility with PartView](/content/case-studies/lehmers-gmc-efficiency-credibility-partview/index.html) ### [From uncertainty to accuracy: PartView's impact on Fox Buick GMC](/content/case-studies/fox-buick-gmc-partview/index.html) ### [VINView: a game-changer for Bull Valley Ford](/content/case-studies/game-changer-bull-valley-ford-vinview/index.html) ### [VINView makes inventory management a breeze for Lehmer's GMC](/content/case-studies/inventory-management-lehmers-gmc-vinview/index.html) ### [Cadillac of Bellevue puts more customers behind the wheel of escalades](/content/case-studies/leveraging-vinview-escalades-cadillac-bellevue/index.html) ### [Resilience and rebuilding at Banner Chevrolet](/content/case-studies/resilience-and-rebuilding-vinview-banner-chevrolet/index.html) ### [Reputation meets precision at Herb Chambers Group](/content/case-studies/reputation-meets-precision-vinview-herb-chambers-group/index.html) ### [Powering smarter luxury sales at Muller's Woodfield Acura](/content/case-studies/vinview-powers-smarter-luxury-sales-mullers-woodfield-acura/index.html) ### [Intel & Response: achieving a 99.9% cargo protection rate](/content/case-studies/intel-response-cargo-protection-rate/index.html) ### [Overhaul Helps Prevent In-Transit Theft and Improve Carrier Performance](/content/case-studies/prevent-theft-improve-carrier-performance/index.html) ### [Asset manager helps a Fortune 500 Company cut delays and prevent diversions](/content/case-studies/asset-manager-fortune-500-company-cut-delays-prevent-diversions/index.html) ### [Enhancing cargo theft prevention through actionable intelligence](/content/case-studies/enhancing-cargo-theft-prevention-through-actionable-intelligence/index.html) ### [Rail security program ROI](/content/case-studies/rail-security-program-roi/index.html) ### [Overhaul’s risk prevention services help logistics company recover stolen trailers & improve security management](/content/case-studies/logistics-company-recovers-stolen-trailers-improves-security-management/index.html) ### [Overhaul helps high-end clothing brand prevent cargo loss and improve asset protection](/content/case-studies/clothing-brand-prevents-cargo-loss-improves-asset-protection/index.html) ### [Overhaul recovers $400K in stolen OTC pharmaceuticals](/content/case-studies/stolen-otc-pharmaceuticals-recovered/index.html) ### [Global LSP leveraged risk intelligence to win customer confidence](/content/case-studies/global-lsp-risk-intelligence-customer-confidence/index.html) ### [Global crop science company achieved zero thefts in Brazil](/content/case-studies/global-crop-science-company-zero-thefts-brazil/index.html) ### [Temperature monitoring solution for baby formula transport](/content/case-studies/temperature-monitoring-solution-baby-formula-transport/index.html) ### [Improving shipment security and visibility for CEVA’s high-value loads](/content/case-studies/improving-shipment-security-and-visibility-for-cevas-high-value-loads/index.html) ## Get control over your supply chain **BOOK A DEMO** - 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