Lehmer's builds efficiency and credibility with PartView

Family-owned legacy meets modern technology

Overhaul Case Study: VINView at Lehmers GMC (Concord, CA) from Overhaul on Vimeo

Playing in picture-in-picture

O desafio

For nearly a century, Lehmer's GMC has stood as a pillar of the Concord community. Fourth-generation General Manager Darren Anderson continues the family's legacy, leading with a focus on trust, loyalty, and enduring relationships. "When customers walk in, there's a genuine sense of family," he said.

Sales, service, and parts form the backbone of the business. "Maintaining precise inventory balance, never overstocking yet always meeting demand is essential," Darren emphasized. As Parts Manager Deanna Nyberg added, "Back in the day, we would call GM and spend hours on the phone, and typically the information was inaccurate. PartView has just made things amazing for us. We can actually track the part across the country and give feedback to our customers."

As soluções

With PartView's visibility and accurate ETAs, the team keeps customers informed with confidence.

"PartView allows us to give an accurate expectation to our customer as to when the part is going to arrive so we can perform the repair. That's critical because we don't want the customer to bring in their car and then have it sit here while we wait for a part."

- Darren Anderson, General Manager

Os resultados

PartView's accuracy gives the Lehmer's team the confidence to commit to repair timelines. "PartView ETAs are on point. If it says it's going to be here in five days, it will be here in five days," says Deanna. This reliability keeps service bays moving and strengthens customer trust.

"The customers can see firsthand, ‘Here, we’ve tracked your part across the country, and it’s due to be here tomorrow,’ and they love that."

- Deanna Nyberg, Parts Manager

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