Global LSP leveraged risk intelligence to win customer confidence

Learn how Overhaul’s real-time risk intelligence enabled an LSP to gain end-to-end visibility and respond to a $2M shipment theft.

The Challenge

Global Logistics Service Providers (LSPs) managing high-value freight face increasing threats; from cargo theft and limited carrier visibility to route disruptions and data silos. One global LSP struggled to consistently track shipments across third-party carriers and lacked unified visibility throughout the journey. The risk wasn’t just financial - it was reputational.

The Solutions

The LSP integrated Overhaul’s tools to gain:

• End-to-end shipment visibility
• 24/7 proactive monitoring
• Instant alerts and incident response

The Results

When thieves stole a $2M shipment, the response wasn’t panic; rather, it was precision. Overhaul and the client jointly launched a data-driven review, leveraging Overhaul’s real-time visibility platform, incident analytics, and operational dashboards to rapidly assess and strengthen every layer of shipment execution.

99.9%
Shipment protection
96%
Recovery rate for confirmed thefts
0
Systemic disruptions

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