Stolen OTC Pharmaceuticals Recovered | Overhaul

Overhaul recovers $400K in stolen OTC pharmaceuticals

In August 2025, Overhaul recovered a $400K stolen OTC shipment via tech, intelligence, and law enforcement coordination.

$1.2M–$2.0M

estimated true cost avoided (based on pharma loss multiplier 3-5X)

3 day recovery effort

The Challenge

A shipment originating in Tennessee was fraudulently diverted mid-route. Originally scheduled for a legitimate stop, the driver was redirected to an unauthorized delivery location based on manipulated instructions.

The Solutions

Without prioritized risk triggers or automated alerts, the theft went unnoticed until the shipment failed to arrive. Overhaul’s LE Connect and Intelligence teams working with Cook County Sheriff’s Organized Retail Crime Unit & Chattanooga Police Department maintained engagement with law enforcement for three days, ultimately locating the stolen trailer in Chicago.

The Results

Overhaul deployed layered tech, field intel, and law enforcement coordination to locate and recover the stolen trailer. Alongside the pharmaceuticals, authorities discovered high-end garment bags unlisted on the BOL, suggesting prior involvement in multiple thefts.

$1.2M-$2.0M

estimated true cost avoided (based on pharma loss multiplier 3-5X)

3 day recovery effort

Recommendations

Following the incident, the customer upgraded to a full Overhaul service for proactive monitoring, prioritized risk events, and rapid intervention.

"This recent incident, more specifically the method of fraud, was new in our playbook. The collaboration and speed of action across our partnership led by Overhaul's LE Connect team secured a successful recovery and kept our products out of secondary markets."

- Head of North America Supply Chain, OTC/CPG Company

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